In my
last blog, I shared the fatal flaw I had unearthed in my school's "DNA" (to borrow a term from Dr. Lockhart's
School Genetics book). We had fallen into the E-Myth trap, believing that our vision and our technical talent were enough to keep our school afloat. However, we only had 2/3 of what it takes to run a successful organization-- the entrepreneur and the technician; we were missing the crucial third element known as "the manager."
Let's travel back in time to May 2013. The school had opened doors for a half year beginning in January 2012, held a successful summer camp, and was nearing the end of its first full school year, making it a total of 1.5 years old. We were in what
E-Myth author Michael Gerber calls our organization's infancy.
According to the E-myth, organizations go through three life phases: infancy, adolescence, and maturity:
|
(Click to enlarge) |
I know we were in our infancy at that point because the organization was completely "people dependent." Individuals knew the processes and procedures, and nothing was written down. Communication was limited, and there were very few people doing lots and lots of work. Burnout risk was high. Tensions rose as colleagues struggled to navigate their unclear roles. We were innovating an exceptional and highly effective education program, but all the other pieces were crumbling. This was the moment we took our first purposeful step down a very long path from infancy to adolescence. We embarked on an epic adventure that would be rocky, messy, and what one of my life heroes
Glennon Doyle Melton calls "brutiful." It has not been easy-- like they say, nothing worth doing ever is.
Step one: we identified the problem. I talked to each staff member individually, then called an emergency board meeting to share my findings with the board. I was the teacher board member at the time, so I felt compelled to serve as the bridge between the school and the board and make sure the ones in charge of the school's direction were aware of our current reality.
|
A visual from the board presentation, illustrating our communication and reporting obstacles.
|
The observations I shared fell into 4 main categories: roles & responsibilities, reporting structures, communication & decision-making, and unanswered questions. After the presentation, we exchanged thoughts and ideas, and we scheduled a follow-up meeting. They asked me what direction I feel we should go, and I said I would like to submit a proposal next meeting nominating one of our founding parents as the executive director of the school. That way there would be one clear person at the top of the reporting chains, working
inside the school, and keeping communications flowing properly. At the follow-up meeting, my proposal was adopted, and it came with consequences. One of the other founding families jumped ship, pulled their child from the school, and never returned. She felt we were making a mistake in our new direction, and she felt "dethroned." It was then that I knew leadership expert
Barry Jentz was right in the quote he shared with us at a communication training: "leadership is pain and discomfort." There is no easy path, and leaders must cultivate a deep level of resilience in order to succeed.
I focus on this particular milestone because after reading the E-Myth, I see that we were headed from infancy to adolescence, but nowhere near maturity. We were still trying to throw people at the problem, when really we needed to be putting systems into place that would allow the organization to be systems-dependent instead of people-dependent.
Next time, I will lay out the time line from the milestone I shared here to present day. I will show how we are now working through the awkward adolescent phase, experiencing the growing pains that go with it, and seeking organizational maturity. My hope is that by revisiting errors made, reflecting on mistakes and missteps, and going back through time, it can be a learning opportunity for more than just me. Mistakes are learning, so we may as well learn together. Stay tuned to find out how we are building the next era of Cloverleaf.